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Current Patient Update

A note to our patients:


Dear Patients,

 As you may have read or seen recently,  dental facilities in Maine are in the process of re-opening due to state restrictions being lifted.

At this time, we are resuming scheduling for elective care on a limited basis on the week of May 26th, and for full scheduling for regular treatment/care on the week of June 1st.

We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming some normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.

Infection control has always been a top priority for our practice, and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it is both as safe and as comfortable as possible. We want to tell you about the infection control procedures we follow in our practice to keep patients and staff safe.

Our office follows infection control recommendations made by the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA), the American Dental Association (ADA), and the Maine Dental Association (MDA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued. We do this to make sure our infection control procedures are current and adhere to each agencies’ recommendations.

You may see some changes when it is time for your next appointment. We made these changes to help protect our patients and staff. For example:

·      Clinical attire. You may notice that we will be wearing more protective equipment than before, including face shields, gowns, and our masks have been replaced by respirators.

·      Upon arrival, we ask that you wear a face-covering or mask as you enter the office. If you do not have a mask, please ask at the front desk as soon as you arrive, and we will provide you with one. We are fortunate enough to have an extremely limited supply of fabric type masks that we can provide, but please bring your own if you have one.

·      Our office will communicate with you beforehand to ask some screening questions. You will be asked those same questions again by the clinical staff when you are checking in at the office.

·      In keeping with social distancing guidelines, you may be asked to wait in your vehicle prior to your appointment. Plan on arriving at your appointment time, but please do not come early. Due to social distancing guidelines, unless needed, we ask that only patients enter and come to the reception area.  You may see that our waiting room will no longer offer magazines, children’s toys, etc. since those items are difficult to clean and disinfect.

·      For your safety, we have invested in new air filtration equipment to improve air quality and mitigate aerosol concerns. Each treatment area will have nearby filtration equipment as well as using chairside techniques to minimize concerns in this regard.

·      When you arrive, we will ask you to have a seat in the waiting room while practicing social distancing. We will have hand sanitizer available and the clinical staff will ask for to wash your hands before you enter the clinical treatment area.

·      You can expect a few general health questions and having your temperature taken.

·      Appointments will be managed to allow for social distancing between patients. That might mean that you are offered fewer options for scheduling your appointment.

·      We will do our best to allow greater time between patients to reduce aerosols in treatment areas and waiting times for you.

We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment, please call our office at 772-5244.


Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors, and friends.



The doctors and staff at Palmer & Krause Dental